Remote Deposit

Relax! Making deposits has never been easier than with Merchants Bank of Alabama’s Remote Deposit service. Remote Deposit is like having a teller with you accepting checks for deposit.

  • Save Time and Money
    What used to take hours now takes minutes by eliminating paper deposit slips and multiple trips to the bank.
     
  • Gain Faster Access to Cash
    Customer checks, batch processing, and virtual deposits gives your company same day credit each business day a deposit is received by the daily transmission deadline.
     
  • Keep Your Deposits Secure
    Logins and passwords are linked through a secured internet connection, with separate processing and approval restrictions.
     
  • Quick and Easy Reporting
    Archived transactions and other information are easily accessible through the easy-to-use search and reporting features.

How Remote Deposit Works

Your business is equipped with a check reader that scans the front and back of your customer's checks. The scanner simply hooks up to your PC, captures data, and sends it directly to your Merchants Bank of Alabama business account. Remote Deposit can also be configured for multiple deposit accounts at multiple sites.

For more details or to open an account, visit any of our branches or call us at 256-734-8110 or toll free at 1-800-840-4458.

Remote Deposit Support

How It Works:

Step 1: Once you are on the phone with a member of our support team, you will be directed to http://www.fastsupport.com and given a numeric support key. Type the support key into the Connect for Support box and click Connect.
Step 2: You are prompted to download a small virus-free plug-in.
Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard.
Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
Step 5: Your screen should look like the display below.

 

FAQ's

Q: How does this service work?
 A: Once you connect to the service, you are prompted to download a small, self-installing plug-in, which allows your support representative to view your desktop and share control of your mouse and keyboard. At any time during a support session, you can take control of your computer just by moving your mouse. You will be in charge at all times.
 
 Q: Can my support representative look through files without my knowledge?
 A: Absolutely not. Your representative sees only what you see and whatever you permit him or her to see on your computer screen. Before your support representative views your screen, he or she will first ask your permission and request that you close all documents containing private information.
 
 Q: How is security maintained?
 A: At the beginning of a screen-sharing session, you and your support representative are connected via a communication server. The screen data that is passed between you and your support representative during a session is highly compressed using proprietary technology that can be viewed only with GoToAssist software. This data is also encrypted using 128-bit Advanced Encryption Standard (AES) encryption. Privacy principles are TRUSTe compliant. After the session has ended, your support representative can no longer see your screen or access your computer unless you make another explicit request for support.
 
 Q: What are the minimum requirements for my computer and Internet connection?
 A: For your support representative to view your desktop, your computer should meet these requirements:
 · 28.8Kbps or greater Internet connection (56K recommended)
 · Required Pentium-class PC running Windows 95, 98, 2000, Me, NT 4.0 or XP
 · Internet Explorer 4.0 or later, Netscape Navigator 4.0 or later or Mozilla Firefox 1.0 or later
 · Recommended: Ability to make direct outgoing TCP connections, or availability of a SOCKS server or an HTTP proxy
 
 Q: Is the plug-in virus free?
 A: Yes, the plug-in is safe. We're as concerned as you are about this issue, so regular virus checks and updates are conducted. This helps us maintain our technology at the highest standard to ensure superior quality service. The warning message you might see on your screen is a default message displayed by your browser when you download executable files. You can feel confident using this plug-in.
 
 Q: What is the size of the file that I will download to engage in a screen-sharing session with my support representative?
 A: The file size ranges between 329 kb and 580 kb.
 
 Q: Are there any files or folders left on my computer after the session ends?
 A: The downloaded file stays on your computer; however, the file is useless without a new "encryption key." To download a new encryption key, you would need to initiate a subsequent session with a support representative. Screen-sharing sessions have to be initiated by you, not a support representative.

 

Disclaimer

MERCHANTS BANK OF ALABAMA PROVIDES THIS SERVICE AT YOUR REQUEST AND IN YOUR PRESENCE. MERCHANTS BANK OF ALABAMA ACCESS TO YOUR DESKTOP IS SUBJECT TO CONFIDENTIALITY PROVISIONS BETWEEN MERCHANTS BANK OF ALABAMA AND YOUR COMPANY AND YOU ARE RESPONSIBLE FOR LIMITING ACCESS TO INFORMATION ON YOUR DESKTOP THAT CANNOT BE DISCLOSED TO MERCHANTS BANK OF ALABAMA. MERCHANTS BANK OF ALABAMA WILL USE COMMERCIALLY REASONABLE EFFORTS TO PROVIDE THE SERVICE IN A PROFESSIONAL MANNER, HOWEVER MERCHANTS BANK OF ALABAMA DOES NOT WARRANT OR REPRESENT THE ADEQUACY OR COMPLETENESS OF THE SERVICE OR ITS SOLUTIONS IN CONNECTION WITH THE SERVICE AND EXPRESSLY DISCLAIMS LIABILITY FOR ERRORS OR OMISSIONS RELATED THERETO.

ALTHOUGH MERCHANTS BANK OF ALABAMA ENDEAVORS TO USE CARE IN RESPECT TO PROVIDING THE SERVICE IT IS FURNISHED TO CLIENT ON AN "AS IS" BASIS WITH ALL FAULTS AND DEFECTS CONTAINED THEREIN. MERCHANTS BANK OF ALABAMA MAKES NO REPRESENTATIONS OR WARRANTIES EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE, WITH RESPECT TO ANY ASPECT OF THE SERVICE. MERCHANTS BANK OF ALABAMA MAKES NO WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, COMPLETE, AND ACCURATE OR ERROR FREE. CLIENT EXPRESSLY AGREES THAT USE OF THE SERVICE IS AT CLIENT'S SOLE RISK AND THAT MERCHANTS BANK OF ALABAMA SHALL HAVE NO RESPONSIBILITY OR LIABLITY FOR ANY ERRORS OR OMISSIONS IN, OR RESULTING FROM THE USE OF, THE SERVICE., ANY FAILURES OR DELAYS IN PROVIDING THE SERVICE, ANY LOSS OF USE THEREOF, OR FOR ANY LOSS, DAMAGE, INJURY OR EXPENSE CAUSED DIRECTLY OR INDIRECTLY BY ITS ACTIONS OR INACTIONS IN CONNECTION WITH THE SERVICE.

 

   Copyright 2013 Merchants Bank of Alabama.
900 Second Ave SW Cullman, AL 35055
(256) 734-8110 or 1-800-840-4458