How safe is my account information?
Merchants Bank uses the latest security technology and state-of-the-industry security software and hardware to ensure your account information remains safe. With proven encryption, firewalls and trusted operating systems incorporated into our overall banking architecture, we have made it possible for secure and authentic transactions to take place over the Internet.
Where can I find more information about security?
Please refer to our online Security section for more detailed information on how we keep your banking information safe with Internet Banking.
How to Reach Us
How do I contact the bank if I have a question or comment about Internet Banking or Bill Payer?
If you have any questions, comments or concerns you can call us at 256-734-8110 or e-mail us at firstname.lastname@example.org from 9:00 a.m. to 5 p.m. Monday through Friday.
We will respond to e-mail messages with an answer or confirmation notice within 24 hours of receiving the message. Please include your name, mailing address, phone number and a general description of your question so we can promptly review your account activity and respond either by e-mail, telephone or U.S. Mail. Please note that e-mail is not a secure environment like Internet Banking. Please do not include any sensitive information in your e-mail, such as account numbers, passwords or social security numbers.
Can Merchants Bank answer questions about my Internet Service connection or my computer?
Your best source of information regarding any issues you have with your Internet connection is your Internet Service Provider (such as HIWAAY, MINDSPRING, POWERNET, LINKFAST, AOL, MCI, AT&T, etc.). Their customer service personnel are trained to answer all your Internet connection questions. The same holds true for any questions about your computer. Contact the hardware manufacturer or software company for best results.
Can I use Internet Banking from outside the United States?
Yes! Just use a secure browser such as Microsoft Internet Explorer or Mozilla Firefox.