Bill Payment FAQ
  1. How do I start Bill Payer Service?
  2. Which of my Merchants Bank accounts can I use to pay my bills?
  3. How do I schedule payments and what should I do to ensure my payee receives my payment on the due date?
  4. Who can I pay?
  5. How are my bills paid?
  6. How does the payment process work and when is my account debited?
  7. Can I schedule recurring payments?
  8. How can I cancel a bill payment or recurring payment?
  9. How do I order a stop payment?
  10. What are pending payments?
  11. What is the cut-off time to change or delete pending payments?
  12. What should I do if my payment has not posted or I've received a late bill notice?
  13. How will I be notified if a bill payment is canceled due to insufficient funds?
  14. How do I order a check copy?

1. How do I start Bill Payer Service?
The first thing you'll need to do is organize all of the information about any individual, family member, friend, business, merchant or professional who generates an invoice for products or services that you want to pay with the service. Gather together the names, billing addresses, your account numbers with the payee and the payee's phone number. Next complete an online Bill Payer Application.

Once your application has been processed you will receive confirmation in the mail. Your welcome letter will contain the information you need to begin making payments. Please allow 7-14 days.

2. Which of my Merchants Bank accounts can I use to pay my bills?
You may use any consumer checking account to pay your bills.

3. How do I schedule payments, and what should I do to ensure my payee receives my payment on the due date?
To ensure your payments are received in a timely manner, schedule all your payments at least five (5) business days before your bill's due date. You can always adjust the lead-time as you observe how quickly payees post your payment. Remember to allow for Saturdays, Sundays, and Holidays, payments will not be made on these days and are not considered as part of the five day lead time.

You may schedule a payment up to 60 days in advance.  

4. Who can I pay?
You can make payments to virtually any business or individual located within the United States. Merchants Bank's Bill Payer service is no different than writing a check from your checkbook, except that it's much more convenient. Plus, you don't need envelopes or stamps.  

The Bill Payer service cannot be used to make payments to settle securities purchases, payments to interest-bearing accounts, tax payments or court-ordered payments. Payments for these payees will be your sole responsibility if delayed or improperly processed or credited.

5. How are my bills paid?
Payments are sent electronically to all payees who will accept them. For those payees who cannot receive electronic payments, we will send your payment through the U.S. Mail to the address you specify.

6. How does the payment process work and when is my account debited?
Bill payments entered at the following times on a business day will be processed accordingly:

  • Before 3:00 p.m. Central Time: same evening
  • After 3:00 p.m. Central Time: following business day evening

Your account will be debited the same evening your payment is processed for any merchants receiving ACH payments. Those merchants who receive checks only will be mailed a check from your checking account. It should clear in the amount of time, just as if you had written the check yourself. Your check will appear on your monthly statemen.

7. Can I schedule recurring payments?
Yes! Click on Merchants Bank Bill Payer, then click Recurring Bills. Enter the first date to transmit the payment, payment amount, frequency of payment, and number of payments to be made. Merchants Bank's Bill Payer service will continue to send your recurring payments automatically per your instructions unless you cancel the recurring payment option.
Choose from the following recurring payment options:  

  • Weekly (occurring on the same day of the week)
  • Bi-weekly (occurring on the same day of the week every other week)
  • Monthly (occurring on the same date every month)
  • Quarterly (occurring every three months on the same day of the month)
  • Semi-annually (occurring on the same date once every six months)
  • Annually (occurring on the same date once every 12 months)

Note: Payments scheduled on a bank holiday or weekend are processed the next business day.

8. How can I cancel a bill payment or recurring payment?
You can stop any bill payment by deleting the payment from the View Pending Bills list up until 2:00 p.m. Central Time on the day of the Transmit Date. To stop a recurring payment, you must select Recurring Bills, then select Change/Stop recurring payment. Delete the recurring payment information from the Payment screen.  

9. How do I order a stop payment?
You can place a stop payment on any check that has not cleared your account. To check the status, refer to your history in Internet Banking. To order a stop payment, call our Bookkeeping Department at (256) 734-8110, just as if you would if you had written the check yourself. If you need further assistance you may contact Merchants Bank Electronic Banking Department.  

10. What are pending payments?
Pending payments are payments you have scheduled which have not been processed and sent to the payee.  

11. What is the cut-off time to change or delete pending payments?
The cut-off time is 2:00 p.m. Central Time on the date the payment is scheduled.

12. What should I do if my payment has not posted or I've received a late bill notice?
First, be sure to allow enough time for a payee to receive your payment. If a payee does not post your payment within five (5) business days of the date you requested the payment to be processed, contact the payee to verify that the payment has not posted since the last statement date. IF the payee verifies that the payment has not posted, and it has cleared your account, you will want to supply the payee with a check copy. If your payment has not cleared your account you may choose to wait a few more days to allow the payee to post the payment, or you can order a stop payment and resubmit your payment to the payee.

13. How will I be notified if a bill payment is canceled due to insufficient funds?
If your bill payment is canceled, Merchants Bank will send you an e-mail and you will see your canceled payment displayed as a declined payment in your Transaction Register. Typically, the bank will cancel bill payments if there are insufficient funds in the checking account to cover the payment. If you have a line of credit attached to your account, the funds will be transferred to cover your payment.  

14. How do I order a check copy?
First verify that the check has cleared your account by checking your history in Internet Banking. Images are provided for your convenience on the Internet FREE. If you can not obtain a photo from the Internet, please feel free to call our Bookkeeping Department and ask for a copy of your check, (256) 734-8110. (Remember the debits will appear on your monthly bank statement.)

   Copyright 2013 Merchants Bank of Alabama.
900 Second Ave SW Cullman, AL 35055
(256) 734-8110 or 1-800-840-4458